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Faq

Frequently Asked Questions.

01. Order

How can I track my order?
Once you have placed your order, we will share the tracking details with you via email or phone within 24 hours. These tracking details will provide you with the necessary information to monitor the progress of your shipment. You can use the provided tracking number or link to track your order on our website or the courier’s website, depending on the shipping method selected. Please allow us up to 24 hours after placing your order to share the tracking information with you.

02. Customer Care

How can I contact your customer care?
We offer two convenient ways to contact our customer care team. You can reach out to us via email at [email protected] or send us a message at +91-9049188900. Please keep in mind that our team may take up to 24 hours to respond to your inquiry. We strive to provide timely and helpful assistance to all our customers, and we appreciate your patience while we address your concerns or queries.

03. Shipment

How long does it take for orders to be shipped?
Once an order is placed and processed, our shipping time typically ranges from 1 to 3 business days. This duration allows us to prepare, pack, and dispatch the order from our fulfillment center. However, please note that this shipping time is an estimate and may vary depending on factors such as product availability, order volume, and any unforeseen circumstances. We aim to ship your order as quickly as possible while ensuring accuracy and quality in every shipment.
How long does it take for orders to be delivered after they have been shipped?

Our standard delivery time for shipped orders is typically between 3 to 5 days. Please note that this timeframe may vary depending on your location and any potential delivery disruptions that may occur. We strive to ensure prompt and timely delivery for all our customers.

04. Payment

What are the available modes of payment for your products?

We offer multiple convenient modes of payment to cater to our customers’ preferences. The following payment options are available:
Debit Cards: We accept payments made using debit cards issued by major banks. Simply provide the necessary card details during checkout to complete your transaction.
Credit Cards: We also accept payments made with major credit cards. You can securely enter your credit card information during the checkout process.
Bank Transfer: For customers who prefer bank transfers, we provide bank account details that you can use to transfer the payment directly. Please ensure that you include your order reference number when making the bank transfer.
UPI/GPay: We support payments made through UPI (Unified Payments Interface) or GPay (Google Pay). You can use your UPI ID or GPay account to make a quick and convenient payment.
These options allow you to choose the most suitable payment method for your purchase. Rest assured that we prioritize the security of your payment information and employ necessary measures to safeguard your transactions.

Do you offer Cash on Delivery (COD) as a mode of payment?

Unfortunately, we do not offer Cash on Delivery (COD) as a mode of payment. At present, our available payment options include debit cards, credit cards, bank transfers, and UPI/GPay. We understand that COD can be a convenient option for some customers, but we have chosen to focus on other secure and efficient payment methods for the time being. We apologize for any inconvenience this may cause and encourage you to explore the alternative payment options available to complete your purchase.

05. Products

How can I determine my ring size?
To find your exact ring size, we recommend referring to the chart provided in the ring section of our website. The chart will guide you on how to measure your ring size accurately. Here are the general steps you can follow: Take a piece of string or a thin strip of paper. Wrap it around the base of your finger where you intend to wear the ring. Mark the point where the string or paper overlaps. Measure the length between the two marks using a ruler. Compare the measurement to the ring size chart on our website. Identify the corresponding ring size based on the measurement. By using this method and referring to the provided chart, you can determine your ring size with greater accuracy.

Can your jewelry be worn in water?

Yes, our jewelry is designed to be water-resistant, and you can wear it in water without it fading or losing its color. However, we do recommend taking general care precautions to ensure the longevity of your jewelry. While it is safe to wear our jewelry in water, it is advisable to avoid direct contact with acids or strong chemicals, as they may affect the appearance or integrity of the jewelry over time. By following these guidelines, you can enjoy your jewelry while engaging in water-related activities without any concerns about its durability or color retention.

Will your jewelry cause my skin to turn green or black?

No, our jewelry is specifically designed to be anti-tarnish and will not cause your skin to turn green or black. We prioritize the quality and safety of our products, and our jewelry is crafted using materials that are hypoallergenic and non-reactive to the skin. The anti-tarnish properties of our jewelry ensure that it maintains its original appearance and does not oxidize over time. You can confidently wear our jewelry without worrying about any discoloration or adverse reactions on your skin.

Is your jewelry hypoallergenic?

Yes, our jewelry is hypoallergenic. We craft our jewelry using stainless steel, which is known for its hypoallergenic properties. Stainless steel is a high-quality material that is resistant to corrosion and tarnish, making it suitable for individuals with sensitive skin or allergies. We prioritize the comfort and well-being of our customers, and by using stainless steel, we ensure that our jewelry can be worn by a wide range of individuals without causing any allergic reactions.

How can I make sure my jewellery lasts long?

1.Remove jewelry during labor-intensive tasks, sports, or activities that may cause physical damage or expose it to chemicals.
2.Put on jewelry after applying cosmetics to avoid potential damage from chemicals in makeup, hairspray, perfumes, or lotions.
3.Take off jewelry before entering pools or spas to prevent potential color changes or structural damage caused by chlorinated water.
4.Remove jewelry before bathing to avoid the formation of a film and keep it looking clean and shiny.

06. Exchange and Returns

What is your policy regarding returns and exchanges?

Our company does not have a general returns or exchange policy, except in cases where the product is received damaged. We take great care in conducting a thorough quality check before shipping our products, reducing the likelihood of receiving defective items. However, if you do receive a damaged piece, we require certain documentation to proceed with the exchange process. To initiate an exchange for a defective item, we kindly request you to provide an unboxing video without any editing, along with the payment receipt as proof of purchase. Once we receive this evidence, our team will internally investigate the matter to determine its validity.

If the claim is found to be true, we will arrange for the pickup of the defective item and promptly ship you a new replacement. Please note that this policy is specific to cases of receiving damaged items and does not cover general returns or exchanges for reasons such as change of mind or incorrect sizing. We appreciate your understanding and cooperation in providing the necessary documentation to facilitate the exchange process in the event of a defective item.

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